Privacy Policy
Last updated October 11, 2026
Summary
Call A Grandkid ("we") collects as little as we can about Callers, records calls for safety, and never sells personal information.
- Callers stay anonymous to Helpers. Helpers never see a Caller's name, phone number or other identifying details.
- Calls are recorded. Only our owners and authorized managers can listen to recordings.
- We do not sell or rent personal information, and we do not show ads.
Information we collect
We collect only what the Service needs to connect calls, keep people safe and recognize Helpers.
| Category | What we collect | About whom |
|---|---|---|
| Caller identifier | A random ID for the Caller's device or app install, so we can route callbacks and link a Caller's calls together for safety reviews. No name, phone number or email. | Callers |
| Helper account | First name, email address, password (stored only in scrambled, hashed form), join date | Helpers |
| Helper screening | Any identity or background check results if used | Helpers |
| Call records | When each call started, was answered and ended; its length; which Helper answered; how it ended; whether video was used; whether a callback happened | Callers and Helpers |
| Call recordings | Audio of both voices on every call. Video is not recorded. | Callers and Helpers |
| Ratings | The 1 to 5 star rating a Caller gives after a call | Callers and Helpers |
| Reports | What someone tells us when they report a problem, and our notes on it | Anyone involved |
| Technical data | IP address, device type, app version and connection details used to connect calls, plus crash and error logs | Everyone |
We do not collect precise location, contacts, photos or anything else on your device.
How we use information
- To run the Service: ring available Helpers, connect calls, offer callbacks and show the leaderboard.
- To keep people safe: review recordings and call records when there is a report or a low rating, investigate misconduct, prevent fraud and remove Helpers who break the rules.
- To improve quality and train Helpers, using recordings and ratings.
- To recognize Helpers, including leaderboards and any reward program.
- To understand how the Service is used, such as calls per day, wait times and dropped calls, mostly in aggregated form.
- To communicate with Helpers about their account, training and changes to our policies.
- To meet legal obligations and respond to lawful requests.
Who can see what, and when we share it
| Who | What they can see |
|---|---|
| Callers | The answering Helper's first name, during the call |
| Helpers | Their own account and stats; the leaderboard (other Helpers' first names, call counts, minutes and average ratings); ratings on their own calls. Never any Caller details or any recordings. |
| Owners and authorized managers | All call records, recordings, ratings, reports and Helper account details, for safety, quality and operations |
We share personal information outside Call A Grandkid only in these cases:
- Service providers that host our app, store data, connect calls or send email for us, under contracts that limit their use to providing that service.
- Partner organizations such as a senior center that refers Callers, only in aggregated form that does not identify anyone, unless you agree otherwise.
- Safety and the law: to law enforcement, protective services or a court when we believe in good faith that the law requires it or that someone is at risk of harm, abuse or fraud.
- A change of organization, such as a merger, where the new organization must keep this policy's promises.
We never sell or rent personal information, and we do not share it for advertising.
Recordings and how long we keep information
Every call's audio is recorded, and both people are told before and during the call. Recordings are stored securely and can be played only by our owners and authorized managers.
| Information | How long we keep it |
|---|---|
| Call recordings | 90 days, then deleted |
| Recordings tied to a report, dispute or legal request | Until the matter is closed, plus 1 year |
| Call records and ratings | 3 years, for safety history and Helper recognition |
| Helper account details | While the account is open, plus 1 year after it closes |
| Screening records | As required by law, or 3 years after the Helper leaves |
| Technical logs | 90 days |
After these periods we delete the information or keep it only in a form that no longer identifies anyone.
Security
We protect information with encryption in transit, access limited to authorized owners and managers, hashed Helper passwords, and separate storage for Caller identifiers and recordings that Helpers cannot reach. No system is perfectly secure. If we learn of a breach that affects your information, we will notify you and the authorities as the law requires.
Children
The Service is only for adults 18 and older, both Callers and Helpers. We do not knowingly collect personal information from anyone under 18. If we learn we have, we delete it and close any related account.
Your choices and rights
You may ask us to:
- See the personal information we hold about you
- Correct information that is wrong
- Delete your information, including your Helper account and call recordings
- Get a copy of your information in a portable format
To make a request, email blametonystudios@gmail.com. Because Callers are anonymous, a Caller may need to make the request from the same device they called from, so we can find their records. A family member or other authorized agent may ask on a Caller's behalf.
We may keep information when we must for safety or legal reasons, for example a recording tied to an open report. We will tell you if that applies. We will not treat you differently for using these rights.
State privacy laws. Residents of California and other states with consumer privacy laws may have additional rights, including the right to appeal a decision about a request. We do not sell or share personal information for targeted advertising.
Changes and contact
If we change this policy in a significant way, we will show a notice in the app before the change takes effect. The date at the top shows when it was last updated.
Questions or requests: Call A Grandkid, 429 Wheeler Blvd, Oxford, PA 19363, blametonystudios@gmail.com.